Academic Catalog 2018-2019 
    May 28, 2020  
Academic Catalog 2018-2019 [ARCHIVED CATALOG]

HCA 430A - Healthcare Quality Management and Assessment

(3) This course examines the methods and resources for managing quality in healthcare. Topics include continuous quality improvement and measurement that have many different purposes. The student will understand quality management as hospital metrics that are specific to certain areas: Core metrics are the overall hospital quality measurements; HCAHPS are the patient satisfaction measurements; NDNQI are the nurse sensitive indicators, and PES are the employee satisfaction measurements. Most of these quality methods have enforceable governmental mechanism for compliance.

Prerequisites:  .